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Orders and Shipping
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To view your order history:
- Hover your mouse over “My Account” at the top, right of the screen (above the search bar).
- Click on “Order History” in the drop down.
- You can click the order number to review the order details
- Click the invoice link in the table from the coordinating order to view a PDF copy.
- You can also use the left hand filters to search for specific orders or invoices. Be sure to click the "Apply Filters" button to narrow your results.
First, your user profile will need access to more than one account.
Then you can shop a few different ways:
Same Order for all: If you need to place the same order for several offices,
- Select the offices you need from the "Location selector" at the top of the "Account Overview" or "Catalog" pages.
- Next add products to your cart as you normally would. This will add the products and quantities to your cart for every location you have selected.
- Once everything is in your cart, click the cart icon to view "Your Cart". From your cart, you can easily update all of the quantities and review the delivery date for each location before finalizing your order.
- Click "Proceed to checkout". Here you'll see the total order value in the "Order total" on the right as well as a breakdown per location in the center of the page. Each order will be shipped directly to the location and invoice as it normally would.
- Click "Continue" and then "Yes, place order" to finalize your orders.
Different Order for each: If you need to place a different order for several offices,
- Select the first office from the "Location selector" at the top of the "Account Overview" or "Catalog" pages.
- Next add productss to your cart as you normally would. This will add the products and quantities to your cart for the selected location.
- Once you have everything in your cart for that location, select the next location from the "location selector" and repeat the process.
- After you have completed this process for all of your locations, click the cart icon to view "Your Cart". From your cart, you can easily update all of the quantities and review the delivery date for each location before finalizing your order.
- Click "Proceed to checkout". Here you'll see the total order value in the "Order total" on the right as well as a breakdown per location in the center of the page. Each order will be shipped directly to the location and invoice as it normally would.
- Click "Continue" and then "Yes, place order" to finalize your orders.
To view your order history for one or more locations:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “Order History” in the drop down.
- Once the page loads, look for the location selector in the upper right, just below the cart icon. You may select a single location, multiple locations, or all locations depending on your needs.
- You can click the order number to review the order details.
- Click the invoice link in the table from the coordinating order to view a PDF copy.
- You can also use the left hand filters to search for specific orders or invoices. Be sure to click the "Apply Filters" button to narrow your results.
There are a few ways to track your order:
- On your "Account Overview" page, scroll down to your "Orders" widget. You'll see the 10 most recent orders listed. Here you'll find a clickable link under the "Tracking #" column.
- You may also navigate to your "Order History" page. Hover your mouse over “My Account” at the top, right of the screen (above the cart icon). Click on “Order History” in the drop down. Here you'll see a full list of all of your orders. You'll find the same "Tracking #" column containing one or more clickable links that will take you to the carrier's website to track that shipment.
- Keep you eye on your inbox as well. We will email you an advance shipping notice containing your tracking information. You may also receive a text alert if you have opt into text alerts for that shipment.
NOTE: You may have more than one tracking number if your shipment included Merck Drop Ship products, Medical or Surgical supplies, or was a larger order.
Resources
My favorites lets you save the items in your cart and easily place the same order again and again without the hassle of browsing for products each time. Please note, you can make any quantity updates needed in your cart before you complete each order.
Resources
There are two simple ways to create a favorite order:
Order History:
- Open one of your past orders in "Order History" by clicking the order number to view the order details.
- At the top right below the cart icon, click the "Add to my favorites" link.
- You'll need to create a name for your new favorite and click "Save".
- Then you'll be able to access your "Favorite orders" at any time by clicking the favorites icon (a box with a heart below the "Logout" link).
Save from your Cart:
- Add everything to your cart.
- Hover over or click on your cart icon.
- Then look for the "Add to favorites" button and click it.
- You'll need to create a name for your new favorite and click "Save".
- Then you'll be able to access your "Favorite orders" at any time by clicking the favorites icon (a box with a heart below the "Logout" link).
Pro tip: Don't worry too much about quantities, when ordering from favorites, you can adjust them on the cart page of checkout.
Resources
Oh no! Our account representatives will be happy to help resolve that. Please reach out to us as soon as you can at 1-752-9338 with your account number and the order number or PO number of the incorrect order number if possible.
To opt-in for text alerts:
- Once you have added all products to your cart, view your "Cart"
- Click the "Proceed to checkout" button on the right side of the page.
- Under "Order contact", the option to enter a mobile number will display.
- Enter the mobile number that you would like notification sent to for this specific order and click "Save".
- Click "Continue" and "Yes, place order" to complete your order.
NOTE: VaxServe will not retain this information for future orders. You will need to add your mobile number to each order to receive text alerts. These alerts include: Shipping notifications, delivery notifications, and cold chain alerts.
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