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Returns
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Our returns policy can be found online in our Term & Conditions document linked below.
Once you're logged into your VaxServe account:
- Click "Returns" in the top navigation.
- Search for the non-Influenza product(s) you want to return in the search box OR find the Influenza product you want to return in the Influenza table.
- Add the number of doses you're returning.
- Enter the number of boxes you will use to ship back your vaccines and biologics.
- Review your return, place a check in box to show you've read our terms and condition, and click submit!
Resources
Once you're logged into your VaxServe account:
- Hover over "Returns" in the top navigation.
- Click on Return History.
- Once the page loads, scroll down to see the latest update on your return or Click "Add a box" if you need an addition box to send back.
Keep an eye on your inbox. We'll send you notifications as your return hits key milestones.
Resources
RA Issued: Return has been initiated by submitting the return form and Inmar is waiting to receive the return box(es) for processing.
Received: Shipped return box(es) have been received by Inmar and are in queue for processing.
Processed: Return has been processed by Inmar and the details are on their way to the VaxServe team.
Complete: Return complete and credit has been issued by VaxServe as applicable.
Resources
During our busiest times, can take up to 6 weeks to process your return and receive your credit. If you have not received your credit after 6 weeks, please reach out to us at 1-800-752-9338.
To decrease the processing time for your return, we suggest:
- Including only the number of boxes you need in the estimate for your return. Inmar may wait up to 2 weeks for additional boxes before they begin processing your return.
- Including the RA on the outside of the box for normal returns or inside the bag for mixed returns.
Once you're logged into your VaxServe account:
- Hover over "Returns" in the top navigation.
- Click on "Return History".
- Once the page loads, scroll down to see the latest update on your return.
- Look for the return you want to add to and click the "..." to open the "Actions Menu".
- In the "Actions Menu", click "Add shipping boxes & additional RAs". This will open a modal window.
- Add as many boxes as you need and click "Update".
- Then you'll be able to download and print the RA labels that you just added.